• Francesca was very friendly and welcoming, she was able to explain everything there is to know and completely put me at ease! There was no pressure what so ever. Fantastic service and a thoroughly enjoyable experience. Would highly recommend x
    • - Harry P
  • I would highly recommend Pravins. The jewellery they have is stunning, a wide selection of lovely items. From our initial phone call to our appointment with Erin, we were very impressed. We did looked elsewhere, but Erin's competence, personable skills and knowledge is what made the decision for us. She took the time to get to know our requirements for our rings. She didn't pressure us at all. An engagement and wedding ring is an important purchase so we were keen to get it right. After lots of procrastination and discussion, we decided on Erin and Pravins and we are extremely happy with our decision. Fantastic experience, well done to Pravins and their team!
    • - Tracey T
  • Big big thanks to Cheyenne who helped me so much throughout the decision process of choosing an engagement ring, and subsequent multiple visits into the store, she was very helpful and professional. I ended up getting the perfect ring, and my partner loves it. Fantastic service from Cheyenne and all the other staff, great experience all round!
    • - David C
  • Superb staff who are ultra helpful, helped my good lady design a bespoke piece of jewellery, the design service is just like getting a tailor made suit, nothing is a problem to get what's in your head to a working design. That's what customer service is all about.
    • - Brian S
  • Above and beyond - never have we been treated with such outstanding care and service. Natalie Smith showed the highest level of professionalism, skill and expertise when we recently made a purchase. From the initial warm and friendly welcome, the intimate attention we received when browsing, to the eventual special purchase, every aspect of our service and experience was exceptional. We were treated to champagne to celebrate the purchase and even the packaging was beautifully ceremonial and expertly tended. The quality of the purchase is absolutely exquisite and I would highly recommend Pravins and also Natalie in the Cardiff branch.
    • - Michelle B
  • I bought a Montblanc from them from overseas. They really get what it means to collect fine pieces, every piece of paper involved in the process was nicely preserved, and they even gave me the little protective box Montblanc uses to ship the nib exchanged pen back, so it is a truly complete set.
    • - Rich S
  • Pravins Cardiff was warm and welcoming. Jared in particular is a complete diamond in himself. Such an asset to the family run business. He is incredibly passionate about his job and highly knowledgeable. He made the experience of designing a bespoke engagement ring so exciting and easy. He kept in touch regularly with updates and showed as much excitement for the final piece as we did. Can not recommend enough! Thank you!!
    • - Samantha C
  • This jewellers is the absolute best in customer service. Steph, Mel, Natalie, Anthony , Jarrod to name a few, go that extra mile to familiarise themselves with your personal circumstances.. they listen, they take on board and then they deliver. I personally wouldn’t buy my jewellery any where else. And the added bonus……. They now have a champagne bar.
    • - Sandy W
  • Absolutely wonderful service here. Such lovely staff who cannot do enough for you! Aftercare is outstanding! And of course my engagement ring is fabulous. Highly recommend!
    • - Laura L
  • Just excellence, found something I wanted and within the hour spoke to someone over the phone who knew exactly what they were doing, and helped me quickly. Would/will be going back to Pravins in a heartbeat and Georgia you are a credit to the company.
    • - Martin R