DELIVERY INFORMATION


At Pravins our aim is to make buying jewellery easy, informative, engaging and fun regardless of whether you are online or in-store.

For online orders, we provide the range of delivery options listed below.  For returns information, please visit our returns and refunds page.

Free collection from any Pravins boutique

We offer a free collection service from our stores in Reading and Cardiff. At checkout please select ‘Collect from your nearest boutique’ and highlight your choice.

Please allow 2-3 working days for your purchase to be sent to the boutique. We will notify you by email when the item is ready for collection. 

For security, only the purchaser may collect the order. Please ensure you bring a copy of your notification email (or purchase receipt) and some form of photo identification such as a passport or driving license when collecting your order. If you do not have suitable identification, or if the boutique team are not satisfied with your identification, they may not release your parcel to you.

Free delivery to UK mainland addresses

Your new jewellery will be carefully gift-wrapped, ready to present as a gift. We can include a personalised card, please follow the instructions at the checkout stage of your order. Receipts are only sent by email, so there will be no price information within the package.

For orders placed before 3pm, delivery should take place the next day (Monday-Friday, excluding Bank Holidays). We generally try to avoid Saturday deliveries, if this is something you require please contact us.

We will send you a Dispatch Confirmation email on the day we send the parcel out.

Your order will be sent to you by Royal Mail Special Delivery, which is a fully insured and tracked service. The package will be discreet and will not be branded on the outside. A signature will be required upon delivery, which should take place before 1pm on the delivery day.

If you are not at home during your delivery time, Royal Mail will leave you a contact card so you can re-arrange delivery for a suitable time or date.

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International deliveries

Your new jewellery will be carefully gift-wrapped, ready to present as a gift. We can include a personalised card, please follow the instructions at the checkout stage of your order. Receipts are only sent by email, so there will be no price information within the package.

We use the Royal Mail International Signed For service and the cost will be added to your order at the checkout stage. All items are fully insured by Pravins whilst in transit. The package will be discreet and will not be branded on the outside. A signature will be required upon delivery.

We are able to deliver to most European countries as well as Australia, Canada, Russia, the United Arab Emirates and the United States of America.

Import taxes and duties for international deliveries

Our items are sold on the basis that the recipient will be responsible for any import duty or local taxes.

In some cases the local postal service may not release your parcel until the required payments are made.  The service may also add their own administrative charges.

Pravins recommend you check whether any local charges will be applicable to you before placing your order.

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