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FREQUENTLY ASKED QUESTIONS
Whether you're choosing a piece of jewellery, waiting for an order to arrive or looking for advice on caring for your jewellery, we're here to help.
Below you'll find answers to some of the questions we're asked most often, together with links to helpful guides and resources where you can explore each topic in more detail.
CHOOSING THE RIGHT JEWELLERY
Can I see a piece of jewellery before I buy it?
Absolutely. We always recommend seeing a piece in person where possible, particularly when choosing an engagement ring, wedding ring or another significant jewellery purchase.
As some pieces are available in limited quantities or specific ring sizes, we recommend contacting your preferred Pravins store before visiting. Our team can confirm availability and, where appropriate, provide additional photographs or videos via WhatsApp, helping you appreciate the size, detail and overall appearance before making a special journey.
Our experienced team will be happy to answer any questions and help you decide whether a piece is right for you.
Do you have my ring size?
Many of our rings are available in a range of standard sizes. If we don't currently have your exact size in stock, our team will always look at the most appropriate option for you.
Where time allows, our preferred approach is usually to order a new ring in your required size. Depending on the design, we may also be able to resize an existing ring where this is the most suitable solution.
If you're unsure of your ring size or would simply like some advice before ordering, our team will be happy to help.
For more information about measuring your finger correctly, please read our ring size guide.
How do I find my ring size?
The most accurate way to determine your ring size is to visit one of our Pravins stores, where a member of our experienced team can professionally measure your finger.
If you're unable to visit us, our Ring Size Guide includes practical advice on measuring your finger at home, together with guidance on factors such as finger temperature, ring width and achieving the most comfortable fit.
Read our ring size guide for more information.
Can my ring be resized?
Many rings can be resized, although this depends on the design, the style of setting and the amount of adjustment required.
If you're purchasing a ring from Pravins and we don't have your exact size available, our preferred approach is usually to order a new ring in the correct size, provided time allows. This helps achieve the best possible finish and avoids unnecessary alterations.
Where resizing is the most appropriate solution, our team will always discuss the available options with you before any work is carried out.
Learn more about ring resizing and our jewellery maintenance services.
What if the jewellery I want is out of stock?
If the piece you'd like is currently unavailable, don't worry. Many of our jewellery designs can be specially ordered. Where this isn't possible, our team will always be happy to discuss the available options and advise on the most suitable solution for you.
Availability, lead times and prices vary depending on the design. If you're interested in a particular piece, simply contact your preferred Pravins store with the product code and our team will be happy to discuss the options available.
Can I commission bespoke jewellery?
Yes. Whether you'd like to create a bespoke engagement ring, redesign inherited jewellery or bring a completely new idea to life, we'd be delighted to discuss your ideas.
Over the years we've created all types of bespoke jewellery, and our experienced team will work closely with you to understand your requirements and advise on the most suitable way to achieve them.
Discover more about our bespoke jewellery service.
DELIVERY AND COLLECTION
Do you offer free delivery?
Yes. We offer free UK delivery on orders over £100. Orders below this value are subject to a delivery charge, which will be shown during checkout.
Every online order is carefully prepared by our team before being dispatched via Royal Mail's fully insured delivery service, giving you complete peace of mind from dispatch to delivery.
For full delivery details, please visit our delivery information page.
How long will my order take to arrive?
Delivery times vary depending on the jewellery you've chosen.
Many items are available for immediate dispatch, while others may need to be specially ordered, resized or handcrafted before they're ready. If this is the case, our team will always advise you of the expected timescale before your order is confirmed.
Further information can be found on our delivery information page.
Can I collect my order from a Pravins store?
Yes. You can choose to collect your order from any of our Pravins stores in Cardiff, Reading or Milton Keynes.
We'll let you know as soon as your order is ready to collect. When visiting the store, please bring your order confirmation email together with photographic identification so our team can complete the collection securely.
How will my jewellery be presented?
Every piece of jewellery is beautifully presented in a Pravins presentation box, making it ready to enjoy or give as a gift.
If you've purchased a certified diamond, your jewellery will also be accompanied by its individual diamond certificate, providing independent confirmation of its quality and characteristics.
Do you deliver internationally?
Yes. Pravins offers worldwide delivery, allowing customers to enjoy our jewellery wherever they are.
As international delivery costs and timescales vary depending on the destination, we ask that you contact our team before placing your order. We'll be happy to provide a personalised quotation, discuss the available delivery options and answer any questions you may have.
PAYMENTS AND FINANCE
What payment methods do you accept?
We offer a range of secure payment options, making it easy to purchase your jewellery in the way that's most convenient for you.
We currently accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay for online purchases.
If you have any questions before placing your order, our experienced team will be happy to advise you.
Can I spread the cost of my purchase?
Yes. We offer 0% interest-free finance through our finance partner, V12, allowing you to spread the cost of eligible purchases over a repayment period that suits you.
Finance is available on purchases from £295, with repayment terms of up to 36 months, subject to status.
For full details, eligibility and terms, please visit our finance page.
Can I pay a deposit?
Yes. If you're placing a new order in one of our Pravins stores, we can usually secure your purchase with a deposit.
For new orders placed in-store, a minimum deposit of 50% is usually required. If you'd like to discuss an order with us, our team will be happy to explain the options available before your order is placed.
Is it safe to pay online?
Yes. Every transaction made through the Pravins website is processed securely, helping to protect your personal and payment information throughout the checkout process.
You can shop with confidence knowing that your payment is handled securely from start to finish.
RETURNS AND EXCHANGES
Can I return my jewellery?
Yes. If you've changed your mind, you can return most jewellery purchased from Pravins, provided it is returned within the applicable returns period and meets the conditions of our returns policy.
To be eligible for a return, your jewellery must:
- Be unworn and returned in its original condition.
- Include all original packaging, certificates, guarantee booklets and proof of purchase.
- Not have been specially commissioned, personalised, resized or otherwise altered.
For purchases made in one of our Pravins stores, returns are accepted within 14 days.
For online purchases, please notify us within 14 days of receiving your order, then return the jewellery within a further 14 days.
For full details, please see our returns policy.
Can I exchange my jewellery?
Yes. If you've chosen the wrong style or would prefer something different, we'll be happy to help you explore the available options.
Exchanges are available within the same timescales as our returns policy, provided the jewellery is returned in its original condition with all accompanying packaging and documentation.
Can I return bespoke or personalised jewellery?
Jewellery that has been specially created or prepared for you falls outside our standard returns and exchanges policy.
This includes:
- Special orders sourced specifically for you.
- Bespoke jewellery created to your individual requirements.
- Jewellery that has been personalised, resized or otherwise altered after purchase.
If you're unsure whether your purchase is covered, our experienced team will be happy to advise you.
What should I do if my jewellery arrives damaged or develops a fault?
If you believe your jewellery has developed a manufacturing fault, please contact us as soon as possible.
Our experienced team will carefully assess your jewellery, explain the options available and work with you to resolve the issue as quickly as possible.
If a manufacturing fault is confirmed, we'll also reimburse the reasonable cost of returning your jewellery to us.
How do I arrange a return?
If you'd like to return or exchange your jewellery, simply contact our team before sending your item back.
We'll explain the process, answer any questions you may have and ensure you have everything you need to complete your return smoothly.
For full instructions and conditions, please refer to our returns policy.
CARING FOR YOUR JEWELLERY
How should I care for my jewellery?
With the right care, your jewellery can be enjoyed for a lifetime and continue to look its best for generations to come.
We recommend storing your jewellery carefully when it's not being worn and removing it before activities such as sport, swimming, gardening, sleeping or household cleaning, where it may be exposed to unnecessary knocks or chemicals.
For more detailed advice, please see our Jewellery Care Guide.
How should I clean my jewellery?
Most jewellery can be cleaned at home using warm water, a mild soap solution and a soft toothbrush to gently remove everyday dirt and oils.
Every jewellery purchase from Pravins also includes a complimentary jewellery cleaning cloth to help keep your jewellery looking its best between professional cleans.
While ultrasonic cleaners can be suitable for some jewellery, we recommend bringing your jewellery into one of our Pravins stores, where our experienced team can advise on the safest cleaning method for your particular piece.
Can I wear my jewellery every day?
Many pieces of fine jewellery are designed to be enjoyed every day. However, regular wear naturally exposes jewellery to knocks, scratches and everyday wear.
Removing your jewellery during activities that may cause damage and caring for it regularly will help preserve its beauty for years to come.
Do you offer jewellery cleaning and inspections?
Yes. We offer complimentary in-store jewellery cleaning and inspections for jewellery purchased from Pravins.
During your visit, our experienced team will carefully inspect your jewellery for any signs of wear. If we identify anything that requires further attention, we'll arrange for our specialist workshop to carry out a more detailed assessment and advise you on the most appropriate course of action.
If you'd like your jewellery professionally polished or restored to its original appearance, we also offer chargeable restoration services.
How often should my jewellery be checked?
We recommend having your jewellery professionally inspected at least once a year, particularly if it's worn regularly.
Routine inspections allow us to check settings, claws, clasps and other important components before minor wear develops into a more significant repair, helping you enjoy your jewellery with confidence.
How do Ichoose the right diamond?
Choosing a diamond is about finding the balance that's right for you. Factors such as cut, colour, clarity and carat all influence a diamond's appearance, but no single characteristic is more important than selecting a diamond that suits your style, priorities and budget.
Our experienced team will take the time to understand what matters most to you and help you choose with confidence.
To learn more, explore our diamond guide.
Are your diamonds certified?
Yes. Selected diamonds are accompanied by an independent grading certificate, giving you confidence in their quality and characteristics.
Selected natural diamonds are accompanied by an independent GIA certificate, while selected lab-grown diamonds are accompanied by an independent IGI certificate.
You can learn more about diamond certification in our diamond guide.
Do you sell natural and lab-grown diamonds?
Yes. We offer both natural and lab-grown diamonds online and in our Pravins stores.
Both are real diamonds with the same physical properties, but they differ in how they're created. Our experienced team will be happy to explain the differences and help you choose the option that's right for you.
For a detailed comparison, explore our natural vs lab-grown diamond guide.
What gemstones do you sell?
Pravins offers a beautiful selection of gemstone jewellery featuring sapphires, rubies, emeralds, tanzanite and pearls, together with a variety of other carefully selected gemstones.
Each gemstone has its own unique beauty and characteristics, and our experienced team will be happy to help you find the one that's right for you.
To learn more, explore our gemstone guide.
Can you help me choose the right diamond or gemstone?
Absolutely.
Whether you're choosing an engagement ring, a special gift or a piece to celebrate an important occasion, our experienced team will take the time to understand what matters most to you and guide you through the available options.
With expert advice and a carefully curated collection, we're here to help you choose with confidence.
ENGAGEMENT AND WEDDING RINGS
How do I choose the right engagement ring?
Choosing an engagement ring is a personal decision, and there's no single "right" choice. From diamond shape and setting to precious metal and budget, there are many factors to consider.
Our experienced team will take the time to understand what you're looking for and guide you through the options available, helping you choose with confidence.
To learn more, explore our engagement ring guide.
How do I choose a wedding ring?
The perfect wedding ring should complement both your personal style and, where applicable, your engagement ring.
Whether you're looking for a classic wedding band, a shaped design or something completely bespoke, our experienced team will help you explore the options available and find a ring you'll enjoy wearing every day.
For more advice, explore our wedding ring guide.
Can you create a bespoke engagement ring or wedding ring?
Yes. Whether you have a clear vision or just the beginning of an idea, we'll work closely with you to create something that's truly personal.
We can redesign inherited jewellery, incorporate your own diamonds or gemstones where suitable, and create matching engagement and wedding rings that are made especially for you.
If you'd like to use your own jewellery as part of a bespoke design, we'll explain the process and discuss the available options before any work begins.
Can we choose our wedding rings together?
Absolutely. Many couples enjoy choosing their wedding rings together, and our experienced team will be delighted to help you compare styles, metals and finishes in a relaxed, welcoming environment.
While you're always welcome to visit one of our Pravins stores, we recommend booking an appointment if possible so we can dedicate plenty of time to helping you find the perfect rings.
How far in advance should we order our wedding rings?
Wedding rings can often take around 8 to 12 weeks, depending on the design and whether they're made to order or require bespoke work.
We recommend starting the process when you feel ready, giving you plenty of time to explore the options, consider your choices and enjoy the experience before your wedding day.
Choosing an engagement ring or wedding ring is a personal journey, and we're here to make it an enjoyable one.
VISITING PRAVINS
Can I visit a Pravins store without an appointment?
Yes. You're always welcome to visit one of our Pravins stores during opening hours, whether you're browsing, looking for inspiration or ready to choose something special.
If you know what you'd like to discuss, we recommend booking an appointment so our experienced team can dedicate plenty of time to helping you.
What can I expect when I visit Pravins?
A visit to Pravins is relaxed, personal and centred around you.
Whether you're choosing an engagement ring, wedding rings, a special gift or simply exploring our collection, our experienced team will take the time to understand what you're looking for and guide you through the options available.
There's never any pressure to make a decision. We're here to help you choose with confidence.
Do you offer private appointments?
Yes. Private appointments are available for customers who would like dedicated time with one of our experienced team members.
Whether you're choosing an engagement ring, discussing a bespoke design or looking for advice, booking an appointment allows us to prepare for your visit and ensure you receive the personal service we're known for.
Can you help with jewellery repairs, cleaning and valuations?
Yes. Our experienced team can advise on jewellery repairs, professional cleaning, inspections, resizing, bespoke alterations and valuation services.
If you're unsure which service you need, simply visit one of our Pravins stores and we'll be happy to discuss the available options.
Which Pravins stores can I visit?
We'd be delighted to welcome you to our Pravins stores in Cardiff, Reading and Milton Keynes.
Whether you're celebrating a milestone, marking a special occasion or simply looking for something you'll treasure for years to come, we look forward to welcoming you to Pravins.