RETURNS & EXCHANGES

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We want you to feel completely confident when choosing jewellery from Pravins. If you decide your purchase isn't quite right, we'll make returning or exchanging it as straightforward as possible.

Whether you purchased your jewellery online or in one of our stores, you'll find everything you need to know about refunds, exchanges and returning your jewellery below.

Pravins goodwill returns policy

Our goodwill returns policy is designed to give you additional peace of mind and is offered alongside your statutory rights.

Purchases made in one of our stores
Items purchased in one of our stores may be returned for a refund or exchange within 14 calendar days of the original purchase date.

Purchases made online
If you placed your order online, you have the right to cancel your purchase under the Consumer Contracts Regulations.

You may cancel your order at any time from the moment your order is placed until 14 days after receiving your jewellery. Once you've notified us that you'd like to cancel, you'll then have a further 14 days to return your jewellery.

To qualify for a refund or exchange, your jewellery must:
 - Be unworn and returned in its original condition.
 - Include all original packaging, certificates, guarantee booklets and proof of purchase.
 - Not have been specially commissioned, personalised, resized or otherwise altered.

Customers are responsible for the cost of returning their jewellery to Pravins.

Once your jewellery has been received, it will normally be inspected by our Head Office before a refund or exchange is approved. Refunds are issued using the original payment method.

Items excluded from our returns policy

While we're always happy to help wherever possible, some purchases cannot be returned or exchanged.

These include:

 - Special orders sourced specifically for you.
 - Bespoke jewellery created to your individual requirements.
 - Jewellery that has been personalised, resized or otherwise altered after purchase.

These exclusions apply to purchases made both online and in our stores.

Returning your jewellery

Whether you're returning your jewellery by post or visiting one of our stores, we'll help make the process as straightforward as possible.

Returning by post
If you're returning your jewellery by post, we recommend using Royal Mail Special Delivery. This secure, tracked and insured service offers additional peace of mind while your parcel is in transit.

To help ensure your jewellery arrives safely:

 - Return your jewellery in its original Pravins presentation box.
 - Include your proof of purchase together with any certificates or guarantee booklets.
 - Place the presentation box inside the original postal carton and ensure it is securely sealed.
 - For additional protection, we recommend using a Royal Mail Special Delivery bag, available from your local Post Office.
 - Select insurance that covers at least the retail value of your jewellery.
 - Keep your tracking number until your return has been safely received.

Please send your parcel to:

Pravins Ltd
22–24 St Davids Way
St Davids Dewi Sant
Cardiff
CF10 2DP

Returning to one of our stores

If you prefer, you're welcome to return your jewellery to any Pravins store in Cardiff, Reading or Milton Keynes.

In many cases, we'll be able to assist you during your visit. However, where a Head Office inspection is required before a refund or exchange can be approved, we'll provide a receipt confirming that your jewellery has been safely received.

The inspection process normally takes around 5 working days, after which we'll contact you with an update.

Online orders

Cancelling an online order

If you'd like to cancel an online order before it has been delivered, simply email admin@pravins.co.uk with your order number, the name used for the order and your delivery address.

Your cancellation will take effect from the date we receive your email. If your order has not yet been dispatched, we'll do everything we can to process your cancellation as quickly as possible.

Returning an online order

If your order has already been delivered, you have 14 calendar days from the day after receiving your jewellery to let us know you'd like to return it.

Once you've contacted us, you'll then have a further 14 calendar days to return your jewellery.

Provided your jewellery meets the conditions outlined in our goodwill returns policy, we'll process your refund once your return has been received and inspected.

Exchanging an online order
If you'd like to exchange your jewellery for an alternative item, simply email admin@pravins.co.uk with your order number and details of the item you'd like to exchange.

Once we've received and inspected your jewellery, we'll prepare your replacement item for dispatch. In most cases, exchange orders are dispatched within 5 working days of receiving your return.

Faulty items

Every piece of jewellery from Pravins is carefully inspected before it leaves us, and we take great pride in the quality of our jewellery.

If you believe your purchase has developed a manufacturing fault, please contact us as soon as possible. Our experienced team will carefully assess your jewellery and explain the options available to you.

Under the Consumer Rights Act 2015, you may have the right to reject goods that are not of satisfactory quality, fit for purpose or as described. Depending on the circumstances, this may include a repair, replacement, refund or an alternative item of the same value.

If a manufacturing fault is confirmed, we'll also reimburse the reasonable cost of returning your jewellery to us.

Nothing in this policy affects your statutory rights. For further information, please refer to our Terms & Conditions.

Need further advice?

If you have any questions about returning or exchanging your jewellery, our experienced team will be happy to help.

Whether you're returning an online order or visiting one of our stores, we'll guide you through the process and answer any questions you may have.

Visit us in our Cardiff, Reading or Milton Keynes stores, or contact our team for further assistance.